From Government Computer News:
Government agencies are finally catching on to the World Wide Web. Ten years ago, most government executives saw the Web as a sort of electronic brochure. Now they have come to realize that the Web can be the primary form of interaction with constituents. . .
. . . So when we sought to compile a list of the best government Web sites, we looked for those that offered more than information — we looked for those offering services. We also kept an eye out for sites that reflect the needs of the constituents.